Tackling anti-social behaviour

Complaints about anti-social behaviour (ASB) will be dealt with quicker and more efficiently thanks to dedicated ASB teams.

Proposals which follow a review by safe & sound,Dudley’s community safety partnership, on how Dudley Council and its partners deal with ASB complaints will also make it easier for victims to report problems.

The partnership want to make sure victims are satisfied with how they report incidents of ASB and how their complaint is managed.

To help the partnership do this better the review gave residents, and more specifically victims of ASB, the chance to say how they thought the service could be improved.

From the summer,Dudleyresidents will be informed of changes that will be made, including the creation of dedicated teams to deal with complaints from council tenants and private sector residents and a change to how diary sheets can be used more effectively to help speed up the process.

Residents will also be made aware of changes to reporting channels. These changes will make reporting easier for victims and will ensure complaints are made to the correct teams first time.

Councillor Adrian Turner, cabinet member responsible for housing, libraries and adult learning, said:

“Having listened to council tenants it was clear that there were ways we could improve the way we tackled ASB.

 “I am pleased that the views of council tenants have been taken into account and am confident that these changes will streamline the ASB service all residents receive”.

 Councillor Tim Wright, cabinet member responsible for community safety, said:

“It’s important to us that victims of ASB are assured that when they report a problem it will be taken seriously and dealt with in the most efficient way possible. 

“It is vital the partnership work together to ensure that the most vulnerable members of our borough are safeguarded against harm.“

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